The electronic products are warranted to be free from manufacturing and parts defects for a period of two years. This is a limited warranty and does not cover any abuse, mispowering, modifications or overloading of the technology. Superlative Audio is not responsible for any damage caused by failure or misuse of its products.
The speaker products are warranted to be free from manufacturing and parts defects for a period of five years. This is a limited warranty and does not cover any abuse, mispowering, modifications or over driving of the speakers. It also does not cover problems associated with operation with non approved electronics. Superlative Audio is not responsible for any damage rendered to non approved electronics, device failure or misuse of its speaker systems.
Defective products will be repaired or replaced at our discretion. Warranted products needing repair will either be covered by prepaid shipping, or by onsite repair, at our discretion. It is recommended that all shipping materials be kept for products since a charge is required for replacement containers. Packing, insurance and shipping damage are the responsibility of the customer.
No product will be accepted for return or repair without a RMA authorization number. The returned item must be shipped prepaid. If the RMA authorization is for warranty repair which includes return shipping, a prepaid shipping label will be provided.
All products come with a 20 day no questions asked return policy. Returned items must arrive in as new condition with all the original items, packaging and documentation. Return items need to include an RMA number amd must be shipped prepaid by the customer. Any shipping damage is the responsibility of the customer. Insurance is highly recommended.